How to File a Complaint in Consumer Court ?

Know your rights as a consumer. Justice is simple, and it's your right.

Who is a Consumer?

According to the Consumer Protection Act, 2019:

A consumer is someone who buys goods or avails services for personal use, not for resale or commercial purpose.

When Can You File a Complaint?

You can file a consumer complaint when you face:

• Defective goods

• Deficient services

• Overcharging or unfair pricing

• False or misleading advertisements

• Delayed delivery, damaged product, etc.

Where to File the Complaint?

Consumer courts are divided into three levels, based on the value of the goods/services:

1. District Commission – up to ₹50 lakh

2. State Commission – ₹50 lakh to ₹2 crore

3. National Commission – above ₹2 crore

You can file a complaint in the district where the buyer resides, or where the seller operates.

What to Include in the Complaint?

Your complaint should clearly mention:

• Your full name, address, phone number

• Details of the product/service

• Description of the problem/defect

• Proof of transaction: bills, receipts, screenshots, communication

• The relief/compensation you are seeking

• Signed declaration that the details are true

• Attach copies of evidence, not originals.

How to File the Complaint?

Offline Method:

• Write your complaint on paper in clear language (preferably English or Hindi).

• Submit it along with a ₹100 postal order or court fee.

• Send it to the District/State/National Consumer Commission by registered post or submit it in person.

Online Method (Easy & Free):

Use the official portal:

https://edaakhil.nic.in

Steps:

1. Register your consumer account

2. Fill in complaint details

3. Upload supporting documents

4. Submit online + pay minimal court fee (based on claim amount)

E-Daakhil also allows you to track case status online.

No Lawyer? No Problem.

Consumer court allows you to file the complaint yourself (party-in-person). Lawyers are not mandatory.

Time Limit to File

You must file your complaint within 2 years from the date of the incident or discovery of the defect.

Fee Structure (as per 2019 Act)

Up to ₹5 lakh → ₹200

₹5–₹10 lakh → ₹400

₹10–₹20 lakh → ₹1,000

₹20–₹50 lakh → ₹2,000

(Fees can be paid online on E-Daakhil)

VIDHIGYATA INSIGHT

“If you’re silent, they win. If you file, you protect everyone.”

Consumer law empowers every buyer—you don’t need influence, just awareness.

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